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1. Return and Exchange Policies
(1) You can apply for an exchange / return within 7 days from the day you receive the product.
*After the product arrives at our head office, if the shipping and additional charges are not transferred to the account within the exchange return period, the product will be returned.
(2) Please return the product unused without removing the tag .
(3) After confirming whether the goods returned to headquarters are in stock, we will refund through the inspection process.
(4) Please note that if you request an exchange / return of goods due to your one remorse, the shipping fee will be borne by you.
(5) If there is a discrepancy (defected goods, etc.) in the contents of the goods , you can apply for exchange / return within 3 months form the date of receipt, within 30 days from the date on which the fact is known or could be known.
(6) If the goods can not be returned in accordance with Article 17 (withdrawal of subscription, etc.) of the Consumer Protection Act on Electronic Commerce etc., they can not be exchanged or returned.
① If the product is lost or damaged due to your own responsibility. (Except for the case where the package is damaged to check the contents of the product)
② If the package is opened or damaged so the value of the product is significantly lost.
③ If the tags, stickers, plastic wrap, product cases (original box) of all products is damaged or lost.
④ If the value of the product is significantly reduced to the point where resale is difficult due to the passage of time.
⑤ If the components(freebies) of the purchased product is missing. (except when the component can be recovered without damage)
⑥ If the product is damaged due to washing or repair after purchase.
2. How to apply
(1) If we have the same product of the same color in stock, only size can be exchange . If you wish to exchange another product, you must re-order after returning the goods.
① Member Purchase: LOG-IN > My Page > Order Details > View Detailed Order Page > Request Exchange/ Refund
② Non-member Purchase: LOG-IN > Non-Member Order Confirmation > Order Details > View Detailed Order Page > Request Exchange/ Refund
* Order number is sent by text message when ordering.
- Please write the product name, purpose between exchange/refund and reason for refund.
(If you made a payment by virtual account, please fill in the account information to be refunded)
- After the request, the delivery person will not visit you and you must send the parcel by yourself.
(2) Please sent it by prepaid delivery service for refund with the parcel
(If the parcel is sent by C.O.D, the exchange and refund processing may be delayed. With our computing system, it is not possible to exchange or refund by deducting the return cost from the product cost.)
① Exchange : When exchanging a product, Please sent it by prepaid delivery service for refund.
② Refund : Please sent it by prepaid delivery service for refund with the parcel
3. Refund Lead Time
When the product you send by delivery service is return to us, we inspect the product and if there is no abnormality, the refund will proceed. (Except Saturdays, Sundays and holidays)
(1) Virtual Account: In case of virtual account refund, the money will be refunded to the account on the next business day (excluding holidays) (If you return more than one item, the money will be refunded to the corresponding account each day.)
(2) Real-time account transfer: Depending on the bank's business day, it will be deposited into the account after about 3-5 days.
(3) Credit card: It takes 3 ~ 7 days to cancel depending on the circumstances of the credit card company and the bank.
(4) Reserve: The reserve you used for order will be refunded immediately.
We offer a warrantee service on all the products that you bought from MMIC.
However, repair fee may be charged depending on the item, and some product may have limited service due to difficulties in component supply.
1. How to request a warrantee service and the procedure
(1) Apply at the headquarters: Directly consult / request through the customer service center. (02-2242-0401)
- The deliver fee will be paid by the customer in advance when the repair request is accepted, and MMIC will send the repaired product to the customer by prepaid delivery service.
- Telephone counseling operating hour -
Monday to Friday : 10:00 am to 6:00 pm(online) > Telephone counseling is available on weekdays only.. (Excluding Saturday and Sunday)
Online Store Lunch Time : 12:00 pm to 1.00 pm
2. Warrantee service period
General warrantee service takes 7 ~10 days after the request is accepted. (based on weekdays)
- It may be delayed due to shortage of parts and other reasons.
3. Cases in which we cannot offer a warrantee service
We are sorry that we cannot offer a warrantee service in the following cases.
(1) Full-size mending, pant legs reducing, excessive size mending: Warrantee service cannot be offered due to shape change and occurrence of inconvenience and difference after repair.
(2) Banding replacement.(neck/wrist)
(3) Fabric dyeing.
(4) Invisible mending.
(5) Decoration, auxiliary materials: replacement with similar style. (not available on decoration and belt)
(6) Fabric replacement.
(7) Design change, decontamination, washing: deformation and damage may occur.
(8) Filling inside of jackets.
(9) Severe damage to the product.
(10) Others: In cases that a warrantee service cannot be offered according the head offices’ deliberation.
1)Contact us with order form : firstname.lastname@example.org
- Address (In detail)
- Phone or Cell-phone Number
- Item name & URL (Online store)
- Size & Color
- Paypal account
2)We send E-mail with your invoice.
3)Send your order on EMS after Check your payment on Paypal.
- International shipping takes 5 to 10 business days. Courier firm, weather conditions,
and other unusual conditions may delay delivery.
- Shipping and handling costs depend on the locations, the size of the box, and volume of the box.
- Shipping costs and tracking number is available on the website below.
- Please note, international orders may be charged customs fees by the destination country’s government.
We are not responsible for customs fees because we have no control over how much you are charged for it.
- Every payment is accepted by Paypal only.
- Returns and exchanges of product are surely accepted.